About Us
Originally founded in 1972, as a data capture company, we have progressed and grown over the last 50 years to become one of the world’s leading BPO companies, specialising (but not limited to) data capture, document scanning and management and inbound and outbound contact centre services.
Complementing our services, we have developed some amazing software solutions and have quickly gained a reputation for providing innovative, yet simple solutions, namely with our exam testing and marking solutions, SmarterTesting and SmarterMarking. We have also created what we believe to be the first subscription driven document management solution, The Document Vault, giving our clients a fast and secure solution in storing their paper documents, which we digitise into electronic images.
PECS Data’s success has been built on providing innovative technical services and solutions uniquely tailored to the requirements of our clients, allowing them to stay focused on their core business, while we focus on what we do best delivering our services and solutions through our unique global delivery model, that is built on honest family business values and keeping things simple.
With offices located in the United Kingdom, Mauritius and South Africa and headed up by our Group CEO Stephen Littlechild, together with a passionate, knowledgeable, experienced team, we guarantee to deliver every project accurately and on time, every time.
Our client base comes from a diverse range of business sectors who are located in many countries across the globe, including the United Kingdom, Australia, France, Mauritius, South Africa, United Arab Emirates and the United States of America.
Of course all businesses believe they are the best at what they do and we are no different but we back our belief with our honest, upfront and reliable reputation and a client list which we think speaks volumes, as does 50 years of successfully delivering high profile, sensitive campaigns and projects.
Without doubt the most important consideration when outsourcing any voice or data related project to any BPO company is data security and we don’t disappoint at all. We obviously tick all the boxes when it comes to our systems security (ISO27001, ISO9001, Cyber Essentials Plus) but any company in the world of outsourcing should have this sorted and just like many other BPO companies we have CCTV, face recognition entry systems and Redcare monitored alarms but what makes us a little different is that our head office was a former bank and that means our servers and your data are sitting in our large walk in, bomb proof vault and we think that makes us one of the most secure facilities, if not the most secure facility of any BPO company in the UK, which gives our clients total peace of mind that their data is completely safe.
years in business
keystrokes captured weekly
images scanned monthly
calls handled annually
Our Philosophy
Is to be a highly effective, honest company which through forward thinking creates value for money solutions. Resulting in a positive contribution to our clients and maximises long-term profitability for our shareholders. While always being mindful of our responsibilities to our employees by making our company a great place to work where our people are inspired to be proactive and to be the best they can be.
In the UK, we are located in Darlaston in the West Midlands. Overseas you will find us in Quatre Bornes in Mauritius and Cape Town in South Africa. All our systems are cloned in all our offices, which gives us an excellent disaster recovery infrastructure, so should the bat phone ring one day due to a major disaster at one of our facilities, we are able to continue to process your data within minutes, contingency that even batman would be proud of and many other BPO companies can only dream of!
